Process Associate

13,000 - 17,000 /Month

Career Comfort

Sector V - Salt Lake, Kolkata

0 - 5 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Night Shift

Job Benefits: Cab, Meal

Job Description

We are looking for a Process associate to join our team . The role offers ₹13000 - ₹17000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Process Associate job

What is the eligibility criteria to apply for this Process Associate job?
Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹13000 - ₹17000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Process Associate job?
Ans: This Process Associate job will have 6 working days.
Are there any charges applicable while applying or joining this Process Associate job?
Ans: No, there is no fee applicable for applying this Process Associate job and during the employment with the company, i.e., CAREER COMFORT.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Process Associate role?
Ans: There is an immediate opening of 99 Process Associate at CAREER COMFORT
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Process Associate job?
Ans: This Process Associate job has Night Shift.