Post Sales Executive

Key Responsibilities

• Client Relationship Management

  • Act as the primary point of contact for customers after booking.

  • Handle client queries regarding agreements, payments, registration, and possession.

  • Provide regular updates on project status, handover timelines, and legal processes.

• Documentation & Compliance

  • Coordinate the preparation and execution of Sales Agreements, Sale Deeds, and other legal documentation.

  • Ensure timely collection of required documents from clients (KYC, loan documents, etc.).

  • Liaise with banks and financial institutions for loan disbursements.

• Payment & Collection Management

  • Track and follow up on installment payments as per the payment schedule.

  • Send reminders for due/overdue payments and provide receipts/acknowledgments.

  • Work closely with the finance team to ensure reconciliation of payments.

• Coordination with Internal Teams

  • Collaborate with CRM, Finance, Legal, and Projects team for smooth client servicing.

  • Assist clients during site visits, unit inspections, and possession formalities.

  • Coordinate with facility management for handover and post-possession services.

• Customer Experience & Retention

  • Maintain strong customer relationships to enhance brand image and referrals.

  • Address and resolve customer complaints/escalations professionally.

  • Ensure customer satisfaction throughout the post-sales cycle.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.