Order Processing Executive

Key Responsibilities & Duties

1. Order Management & Billing

·       Order Execution:  Process and dispatch confirmed customer orders efficiently to fulfill production and commercial timelines.

·       Advance Billing:  Generate and send Proforma Invoices (PI) to clients for advance payments prior to finalizing commercial billing.

·       Compliance Documentation:  Handle regulatory and statutory compliance seamlessly by generating E-Invoices and E-Way Bills on relevant portals.

2. Logistics & Dispatch Coordination

·       Logistics Planning:  Plan, schedule, and optimize vehicle requirements and dispatch timelines with third-party logistics.

·       Stakeholder Coordination:  Distribute precise dispatch and inventory documents simultaneously to clients and the godown (warehouse) team.

·       Delivery Verification:  Systematically collect Proof of Delivery (POD) / Goods Receipt (GR) notes from partners and submit them to clients.

3. Customer Relationship & Support

·       Account Point-of-Contact:  Serve as the dedicated central point of contact for clients, comprehensively addressing and resolving all operational queries.

·       Client Communication:  Provide proactive, real-time updates and formal intimations to customers regarding their order status and shipment schedules.

·       Information Provision:  Transmit regulatory, quality, and financial documents including Certificate of Analysis (COA), TDS sheets, and technical info.

4. Financial Coordination

·       Collections Follow-up:  Monitor accounts receivable schedules and actively coordinate payment collections to help maintain robust corporate cash flow.

Key Requirements & Qualifications

·       Professional Experience: 1–3 years of core experience in Sales Coordination, Logistics, Back-Office Operations, or a CRM-focused role. Background in B2B corporate sales or manufacturing operations is highly valued.

·       Systems Knowledge: Proven familiarity with modern CRM suites and Enterprise Resource Planning (ERP) systems (e.g., Tally Prime, SAP, or equivalents).

·       Statutory Skills: Mandatory hands-on experience navigating government tax compliance portals for generating flawless E-Invoices and E-Way Bills.

·       Software Proficiency: Advanced proficiency in Microsoft Office applications, specifically MS Excel (data management) and MS Word.

·       Communication: Outstanding interpersonal skills with a structured approach to cross-departmental teamwork (Sales, Accounts, and Warehouse).

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.