Order Management Executive

Order Management I - (B1) Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Bangalore,IND You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance and direction from others. Key Responsibilities Job Summary: Responsible for answering queries and resolving customer issues through inbound calls and emails within a given TAT Broad Responsibilities/ Major Deliverables: • Attend to calls and emails from customers. Resolve customer queries/issues on call. • Raise the required orders in SAP based on the set guidelines. • Provide accurate and qualitative information to customers on every call and email. • Promote teamwork and project success. • Ability to understand what makes the customer tick. • Implement all feedback given by supervisors. • Clarify updates with supervisors to obtain full understanding of the information requested. • Participate in periodic conference calls with North American clients during performance reviews. • Familiarize & Adhere to AMAT information security & quality policies and standards. • Protecting the confidentiality and integrity of information (client/business related) used in course of work at all times. • Awareness of access rights to information & information systems. • Reporting information security incidents immediately. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.