Office Coordinator

We are looking for a highly reliable, detail-oriented Office Coordinator / Customer Coordination who acts as the bridge between the company and its existing customers — ensuring smooth communication, timely documentation, payment coordination, and consistent follow-ups. This is not a conventional customer service role. The ideal candidate is proactive, practical, discreet, and thrives in a fast-paced, high-responsibility environment. Integrity, ownership, and follow-through matter.

Key Responsibilities Customer Communication & Coordination
• Maintain regular communication with all existing customers
• Understand customer requirements and ensure timely responses
• Build and maintain strong, long-term customer relationships
• Coordinate between customers, accounts, dispatch, and internal teams Documentation & Order Processing
• Generate and send Proforma Invoices (PI) as per customer requests
• Prepare and share Order Forms for confirmations
• Coordinate and share Delivery Challans with customers
• Ensure documents are accurate, timely, and professionally shared Payments Follow-Up & Record Management
• Follow up on payments receivable and ensure timely collections
• Share ledger copies and payment status with customers as required
• Maintain accurate records of all transactions and communications
• Track pending payments and escalate delays professionally where required Feedback & Repeat Business
• Take feedback on material quality, service, and overall experience
• Address customer concerns and coordinate resolutions internally
• Follow up for repeat orders and support ongoing business relationships Experience Requirements
• 3–5 years of experience in customer coordination, order processing, accounts follow-up, or admin roles in a similar environment
• Strong exposure to customer communication, documentation, and follow-up-driven work
• Preference for candidates with stable employment history (not frequent job changes) We value practical efficiency and dependability over conventional “corporate profiles”. Educational Qualification
• Graduate from a recognized university
• Any additional typing, secretarial, office administration, or ERP/accounting software knowledge is preferred Mandatory Skill Sets Excellent Follow-Up Skills (Critical)
• Ability to track tasks, reminders, receivables, and ensure closure
• Persistence in practical follow-up
• Strong sense of responsibility and ownership Technical & Communication Skills
• Working knowledge of MS Office, especially Excel and Word
• Comfortable with basic to intermediate Excel functions (e.g., VLOOKUP / HLOOKUP, Pivot Tables, linking sheets)
• Good command over written and spoken English
• Comfortable handling customer communication over email and phone Personal Attributes We Value
• High honesty and integrity
• Mature, grounded, and dependable personality
• Comfortable handling confidential business information
• Practical mindset with a “get things done” attitude
• Strong execution ability and attention to detail Practical Considerations
• Commute time preferably within 45 minutes of office location
• Role suits candidates looking for long-term stability and growth Evaluation Criteria (During Interview Process)
• Stability, maturity, and overall approach to responsibility
• Communication clarity and follow-up orientation
• Attention to detail and ability to handle pressure professionally Final Note This role demands strong follow-through, integrity, communication discipline, and execution ability.
All other skills can be trained — these cannot. If the candidate by nature needs to be repeatedly reminded for routine follow-ups and responsibilities, she is not the right candidate.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.