Key Account Manager

We are hiring a Key Account Manager to handle key client relationships as an individual contributor. The role includes resolving client issues, coordinating operations, and driving account growth. The candidate must have experience in the courier/cargo industry and strong knowledge of PTL load management.

Key Responsibilities

• Act as the primary point of contact for key clients for queries, escalations, and service issues.

• Build and maintain strong client relationships with regular follow-ups.

• Coordinate with operations, billing, and support teams for smooth service delivery.

• Monitor shipments, service metrics, and proactively resolve issues.

• Identify upselling and cross-selling opportunities within existing accounts.

• Track client volumes, prepare basic reports, and analyze account performance.

Qualifications & Skills

• Graduate with 1–5 years of experience in KAM/customer success in logistics.

• Mandatory: PTL load management knowledge + courier/cargo industry experience.

• Strong communication skills (English & Hindi).

• Good problem-solving skills and proficiency in Excel, Word, PPT, CRM.

• Self-driven and able to work independently.

What We Offer

• Dynamic and supportive work environment.

• Opportunity to work closely with major clients.

• Exposure to end-to-end logistics operations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., Skylark Express Delhi Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 5 Key Account Manager at Skylark Express Delhi Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has Day Shift.