IT Helpdesk Executive

18,000 - 19,000 /month

Turbonet Systems Private Limited

Wagle Industrial Estate, Mumbai

Freshers in Customer Support / TeleCaller

3 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a IT Helpdesk Executive to join our team at Turbonet Systems Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹18,000 - ₹19,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this IT Helpdesk Executive job

Can freshers or experienced candidates apply for this IT Helpdesk Executive role?
Ans : Candidates who have a Graduate and above qualification can apply for this IT Helpdesk Executive role.
What is the salary and job type for this role?
Ans : The salary for this IT Helpdesk Executive job ranges between ₹18,000-₹19,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This IT Helpdesk Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Wagle Industrial Estate, Mumbai.
How many vacancies are there for this IT Helpdesk Executive job?
Ans : There are 3 vacancies for this IT Helpdesk Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification are eligible to apply for this IT Helpdesk Executive job. No prior experience is required.
What are the key responsibilities of this IT Helpdesk Executive job?
Ans : As a IT Helpdesk Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this IT Helpdesk Executive position is Wagle Industrial Estate, Mumbai.
Who is the right fit for this IT Helpdesk Executive job?
Ans : A candidate having skills like Computer Knowledge is the right fit for this IT Helpdesk Executive job.
What makes this IT Helpdesk Executive job a good opportunity?
Ans : This IT Helpdesk Executive job is a good opportunity as it offers a salary between ₹18,000-₹19,000 per month. This is a Full Time job and has 3 openings.