Investor Relationship Executive

Job Title: Contact Centre Executive (Investor Servicing) – Central Line

Location: Central Line, Mumbai

Experience: 0 – 1 year (Freshers welcome)

Education: Graduate or Postgraduate (Commerce stream preferred)

Job Description:

We are seeking young, dynamic professionals to join our Investor Servicing Contact Centre team. The role involves assisting investors by addressing their queries, processing service requests, and ensuring a seamless customer experience over inbound calls and at the service counter.

Key Responsibilities:

Handle investor queries via inbound calls and over-the-counter visits.

Ensure responses provided are complete and accurate to avoid repeat queries.

Maintain 100% TAT for query resolution.

Track and process Demand Draft (DD) requests in coordination with Client Relations.

Maintain professional communication and ensure client satisfaction.

Must-Have Skills:

Excellent communication skills (verbal and written) in English.

Basic computer knowledge (MS Office, email handling).

Strong customer service orientation.

Good-to-Have Skills:

Prior internship or experience in customer service or BFSI domain.

Familiarity with call handling processes.

What We Offer:

Structured training and mentorship.

Growth opportunities in the financial services domain.

A supportive work environment focused on learning and career development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.