Customer Support International Voice Process

30,000 - 30,000 /month

Wns

Viman Nagar, Pune

1 - 6 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Night Shift

Job Description

We are looking for a International Voice Process to join our team at Mg Consulting Private Limited. The role offers ₹30000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support International Voice Process job

Who is eligible to apply for this Customer Support International Voice Process job at Wns?
Ans : Candidates should have a Graduate and above qualification for this Customer Support International Voice Process job offered by Wns.
How much can you earn in this position?
Ans : The salary is ₹30,000 per month for this Full Time role.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support International Voice Process job is located in Viman Nagar, Pune.
Why should you apply for this Customer Support International Voice Process job?
Ans : This Customer Support International Voice Process job offers a salary of ₹30,000 per month. This is a Full Time opportunity and has 30 opening available.