Customer Support International Voice Process

14,000 - 38,000 /month

Vplace Hr Services Private Limited

Ghansoli, Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

15 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a International Voice Process to join our team at Vplace Hr Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹38,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support International Voice Process job

What skills and experience do you need for this Customer Support International Voice Process job?
Ans : To apply for this Customer Support International Voice Process job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹38,000 per month in this Customer Support International Voice Process position.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many openings are available for this position?
Ans : There are 15 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support International Voice Process, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support International Voice Process job is located in Ghansoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-5 years of experience is ideal for this Customer Support International Voice Process job.
Why should you apply for this Customer Support International Voice Process job?
Ans : This Customer Support International Voice Process job offers a salary between ₹14,000-₹38,000 per month. This is a Full Time opportunity and has 15 openings available.