Customer Support International Voice Process

20,000 - 40,000 /month

Shree Radhe Consultants

Andheri (East), Mumbai

1 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

Males Only

6 days working | Night Shift

Job Benefits: PF, Medical Benefits, Insurance

Job Description

We are looking for a International Voice Process to join our team. The role offers ₹20,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support International Voice Process job

What skills and experience do you need for this Customer Support International Voice Process job?
Ans : To apply for this Customer Support International Voice Process job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹40,000 per month in this Customer Support International Voice Process position.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-7 years of experience can apply for this Customer Support International Voice Process job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Customer Support International Voice Process, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support International Voice Process job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Support International Voice Process job.
Why should you apply for this Customer Support International Voice Process job?
Ans : This Customer Support International Voice Process job offers a salary between ₹20,000-₹40,000 per month. This is a Full Time opportunity and has 10 openings available.