International Voice Process

​We are seeking a highly motivated and experienced Customer Service Executive to join our team immediately. The ideal candidate will have a strong background in International BPO (preferably US Voice), exceptional communication skills, and the ability to thrive in a fast-paced night-shift environment. This is an urgent requirement for a mass hiring drive with Face-to-Face interviews.
​KEY RESPONSIBILITIES

●       ​Customer Engagement: Respond to incoming customer inquiries via voice channels, resolving issues in a timely, professional, and empathetic manner.

●       ​Issue Resolution: Manage and de-escalate customer complaints, providing effective solutions to ensure high customer satisfaction (CSAT).

●       ​Product Support: Provide accurate product information and technical assistance to international clients.

●       ​Process Improvement: Monitor recurring customer feedback and collaborate with management to suggest improvements for service delivery.

●       ​Collaboration: Coordinate with internal departments to ensure seamless communication and workflow.

●       ​Documentation: Maintain precise customer records and interaction logs within the CRM system.

●       ​Mentorship: Assist in the training and onboarding of new team members as required.
Qualification: Bachelor's degree in Business Administration or a related field.
Preference: Candidates with prior experience in US Voice Processes are highly preferred
Skills & Competencies

●       ​Communication: Excellent verbal and written English skills (neutral accent preferred).

●       ​Operational: Must be willing to work Night Shifts and commute to Mulund West.

●       ​Technical: Proficiency in Microsoft Office applications (Excel, Word, Outlook).

●       ​Soft Skills: Strong problem-solving abilities, attention to detail, and ability to work under pressure.

​Availability

●       ​Notice Period: Immediate joiners (or maximum 7 days notice).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Post Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Nmr Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at Nmr Hr Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.