International Voice Process

Above average verbal and written communication skills - ability to

speak accurately, using proper grammar, and good enunciation

▪ Ability to show high emotional intelligence by remaining calm under

pressure while solving the customer’s concerns

▪ Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the client’s specific needs

▪ Ability to learn new skills and quickly absorb and interpret new

information, products, and features from the perspective of the

customer

▪ Ability to work in a fast-paced, hectic, changing environment

▪ Ability to organize and follow-up multiple tasks/details with accuracy

and timeliness

▪ Ability to operate a phone system and personal computer

▪ Ability to adhere to all organizational policies and procedures

▪ Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

▪ Ability to perform basic mathematical functions

▪ Ability to effectively interact with employees at all levels of the

organization and work with a variety of people from diverse

backgrounds

Educational/Work

Experience and

Requirements

▪ Must successfully pass a background check

▪ High school diploma or equivalent required

▪ Post secondary degree is a plus

▪ Must have at least six months customer service experience or

equivalent

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.