International Voice Process

Job Description:

We are seeking a dedicated Customer Support Executive with experience in international voice process within the healthcare domain. The candidate will be responsible for handling inbound and outbound calls from international clients/patients, resolving queries.

Key Responsibilities:

Handle customer inquiries regarding medical billing, insurance claims, appointments, prescriptions, and account status.

Provide accurate information related to healthcare products, services, and insurance processes.

Resolve customer complaints efficiently with a focus on first call resolution

Document all interactions in the CRM/ticketing system accurately.

Work closely with internal teams to escalate and follow up on critical issues.

Meet defined KPIs including call quality, AHT, CSAT, and issue resolution rates.

Required Skills:

Excellent communication skills in English (verbal and written).

Excellent verbal English communication skills.

Minimum Qualification needed HSC passed.                                                                                                                                                     

Min. experience of 6 months in international BPO Customer service.

Candidates must be comfortable to work in night shifts

Willingness to work for customer service campaigns.

Age Criteria – 18 to 38.

Salary + 3k Travelling allowance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Impact Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at Impact Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.