Customer Support International Voice Process

18,000 - 25,000 /month

Impact Infotech Private Limited

Thane West, Thane

0 - 1 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Languages: Hindi, Marathi

All Education levels

All genders

6 days working | Night Shift

Job Benefits: Cab, Insurance, Medical Benefits

Job Description

We are looking for a International Voice Process to join our team at Impact Infotech Private Limited. The role offers ₹18,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support International Voice Process job

Can freshers or experienced candidates apply for this Customer Support International Voice Process role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support International Voice Process role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support International Voice Process job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
What are the key responsibilities of this Customer Support International Voice Process job?
Ans : As a Customer Support International Voice Process, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support International Voice Process job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 0-1 years of experience is ideal for this Customer Support International Voice Process job.
Why should you apply for this Customer Support International Voice Process job?
Ans : This Customer Support International Voice Process job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.