A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 60,000 /month
Equations Placements
Malad (West), Mumbai
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Hiring for reputed bank from US for customer service role .
Role : Customer Service Specialist
Direct payrolls . 5 days working , 2 days off
Work location - Mumbai .
Salary up to 7.50 lakhs pa + night shift allowance of 4-7k• per month
Annual bonus up to 50k•.
Graduates/ Undergraduates with excellent communication skills a must .
Bpo / non bpo experience of 1+ year a must , experience letter a must .
Best opportunity for candidates currently working & willing to serve notice .
Batch starting Mid January & February also.
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Skills Required
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Customer Service Skills
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Strong verbal & written communication skills.
Excellent customer handling, active listening & empathy.
Ability to handle high-pressure or escalated calls professionally.
Skilled at first-contact resolution & problem solving.
Expertise in de-escalation and building customer trust.
Ability to explain banking processes in simple, clear language.
Understanding of customer service expectations in a global bank.
Commitment to accuracy, integrity, and confidentiality.
Ability to follow structured SOPs and audit guidelines.
Comfortable working in 24/7 rotational shifts (if applicable).
Experience with US/UK customer support (if relevant).
