International Voice Process

Role:  Customer Relationship Executive 

 Experience Required: 3+ Years
Location: Madurai
Employment Type: Full-Time
Industry: Information Technology / IT Services

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Executive  with 3+ years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  

• Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary.
  

• Provide accurate information about products, services, and software applications.
  

• Maintain detailed logs of customer interactions in CRM tools.
  

• Work closely with cross-functional teams to ensure seamless support and issue resolution.
  

• Follow up with customers to ensure their issues are resolved and they're satisfied with the service.
  

• Identify common issues and suggest process or product improvements.
  

• Meet daily/weekly/monthly performance metrics and service quality standards.
  

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
  

• 3+ years of experience in customer support, preferably in an IT or SaaS environment.
  

• Excellent communication and interpersonal skills.
  

• Strong problem-solving and analytical thinking abilities.
  

• Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite.
  

• Ability to handle pressure and multitask in a fast-paced environment.
  

• Willingness to work in rotational shifts if required.
  

About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes.

Why Join Us?

• Work with a team of talented and passionate professionals in a collaborative environment.
  

• Exposure to cutting-edge technologies and industry best practices.
  

• Career growth opportunities and continuous learning programs.
  

• A culture that values innovation, creativity, and employee well-being.

• Competitive compensation and benefits package.
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Madurai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Elysium Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 2 International Voice Process at Elysium Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.