International Voice Process Agent

18,000 - 29,000 /month

Verizon

Airoli, Mumbai

6 - 60 months Experience in Customer Support / TeleCaller

80 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a International Voice Process Agent to join our team at Verizon. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom / ISP. The role offers ₹18000 - ₹29000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this International Voice Process Agent job

What skills and experience do you need for this International Voice Process Agent job?
Ans : To apply for this International Voice Process Agent job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this International Voice Process Agent job ranges between ₹18,000-₹29,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many openings are available for this position?
Ans : There are 80 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this International Voice Process Agent job?
Ans : As a International Voice Process Agent, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This International Voice Process Agent job is located in Airoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this International Voice Process Agent job.
Why should you apply for this International Voice Process Agent job?
Ans : This International Voice Process Agent job offers a salary between ₹18,000-₹29,000 per month. This is a Full Time opportunity and has 80 openings available.