International Voice Process Agent

22,000 - 35,000 /month

Sparkle Lyf

Hennur Bande, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Cab, Insurance, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a International Voice Process Agent to join our team at Sparkle LYF. The role offers ₹ 22,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International Voice Process Agent job

What skills and experience do you need for this International Voice Process Agent job?
Ans : To apply for this International Voice Process Agent job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this International Voice Process Agent job?
Ans : The salary for this International Voice Process Agent job ranges between ₹22,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This International Voice Process Agent job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hennur Bande, Bangalore.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Voice Process Agent job is open for both male and female candidates.
What does the role of International Voice Process Agent involve?
Ans : As a International Voice Process Agent, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This International Voice Process Agent job is located in Hennur Bande, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience is ideal for this International Voice Process Agent job.
Why should you apply for this International Voice Process Agent job?
Ans : This International Voice Process Agent job offers a salary between ₹22,000-₹35,000 per month. This is a Full Time opportunity and has 25 openings available.