We are looking for a Process Associate – US Healthcare (Inbound Voice) to join our team to handle customer calls, provide exceptional customer support, and resolve queries related to US Healthcare industry. The role offers an attractive in-hand salary of ₹15,000–₹19,000 per month and opportunities for growth.
Key Responsibilities:
• Handle inbound voice calls from U.S. Healthcare service/customers — no sales, no targets.
• Resolve queries professionally and accurately, ensuring timely issue resolution.
• Listen actively, empathize, and provide clear, personalized support.
Job Requirements:
The minimum qualification for this role is 12th Pass; Graduation or Diploma is a plus. You will be responsible for addressing customer queries, solving complaints, and escalating complex issues when necessary. The candidate should be comfortable with Monday to Friday workweek in a Night Shift aligned with U.S. time zones, Fixed weekends – Saturday & Sunday off.