International Customer Support Executive

21,000 - 31,000 /month

Vr Hr Solutions

Gachibowli, Hyderabad

1 - 3 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

PAN Card

Job Description

Roles & Responsibilities

The day-to-day duties generally center around managing client accounts, resolve queries, and ensuring high customer satisfaction metrics (Pattnaik, 2014):

Inbound/Outbound Support: Handling customer queries via phone calls (Voice), emails, or live chat support (Non-Voice).

Issue Resolution: Identifying, troubleshooting, and resolving end-user problems regarding products, services, billing, or technical issues based on standard operating procedures.

Data Entry & CRM Management: Accurately updating and maintaining customer interaction logs, service requests, and account updates in customer relationship management (CRM) tools like Salesforce or internal enterprise platforms (Footprint, 2014).

SLA Compliance: Adhering strictly to Service Level Agreements (SLAs) regarding average handle time (AHT), customer satisfaction scores (CSAT), and first-call resolution (FCR) targets.

Escalation Management: Routing complex issues to higher-tier technical support or specific internal departments when standard workflows do not resolve the issue.

Eligibility & Skill Requirements

Education: Typically open to Graduates from any stream (B.Com, B.Sc, BBA, BA, etc.). Postgraduates or technical degrees (like B.Tech) are sometimes restricted depending on the specific domestic vs. international process requirements.

Communication Skills: Excellent verbal and written English communication skills are mandatory for international voice profiles. Strong active listening and a neutral accent are preferred.

Technical Literacy: Basic proficiency with computers, MS Office suite (Word, Excel), and comfortable navigating multiple system windows simultaneously.

Flexibility: Willingness to work in a continuous 24/7 environment, including night shifts, weekends, and public holidays (with rotational weeks off).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this International Customer Support Executive job

Who is eligible to apply for this International Customer Support Executive job at Vr Hr Solutions?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this International Customer Support Executive job offered by Vr Hr Solutions.
How much can you earn in this position?
Ans : You can earn between ₹21,000-₹31,000 per month in this International Customer Support Executive position.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gachibowli, Hyderabad.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Customer Support Executive, you will work on skills like International Calling.
Where is this job located?
Ans : This International Customer Support Executive job is located in Gachibowli, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-3 years of experience is ideal for this International Customer Support Executive job.
Why should you apply for this International Customer Support Executive job?
Ans : This International Customer Support Executive job offers a salary between ₹21,000-₹31,000 per month. This is a Full Time opportunity and has 99 openings available.