Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Experience: Experienced (7months to 3 years)

Compensation

• Experienced: ₹28,000 – ₹40,000 CTC (based on level & experience)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

Key Responsibilities

• Handle inbound and outbound calls with US customers.

• Provide accurate information, resolve queries, and maintain strong call openings and closures.

• Support client’s hiring requirements by screening candidates and documenting outcomes in tools.

• Deliver outstanding customer experiences while meeting quality and productivity targets.

• Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion).

• Collaborate in a team-driven environment with flexibility for weekend shifts.

Eligibility & Screening Guidelines

• Experienced (0.6–3 years): Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.

• Mandatory: PF history from previous organizations.

• Must clear Versant Test with score ≥ 58.

• Strong English communication skills (verbal & written).

• Confident in call handling, introductions, and closures.

• Prior exposure to US contact centers is preferred.

Skills Required

• Excellent communication skills (verbal & written).

• Strong problem-solving and interpersonal skills.

• Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun).

• Ability to handle pressure and client expectations.

• Technical adaptability to use call handling, CRM, and reporting tools.

Work Locations

• Pritech Park SEZ, Block 7, Outer Ring Rd, Bellandur, Bengaluru, Karnataka.

Hiring Process

1. Initial Screening (communication & eligibility check)

2. Versant Test (minimum score 58)

3. Communication/Voice & Accent round

4. Operations round

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 90 International Customer Support Executive at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Night Shift.