We are looking for a International Customer Support Executive to join our team
at Unisys Hr Services India Private Limited. This role involves handling calls,
providing exceptional customer support, and addressing queries and concerns
related to . The role offers ₹20000 - ₹22000 and a dynamic environment with
opportunities for growth.
Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving
approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer
satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 0.5 years of
experience. You will be responsible for resolving customer complaints, offering
relevant information, and escalating complex issues to the appropriate
department when necessary. Candidates must be open to a 5 days working week
during the Night shift.