Voice & Non-Voice Customer Support Executive

Customer Support Executive (Voice & Non-Voice Process):

Customer Support Executive (Voice & Non-Voice Process)

•Reports to:• Team Lead/Supervisor

•Job Type:• Full-time

•About Us:•

customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will provide exceptional support to our customers via voice and non-voice channels, resolving their queries and concerns in a timely and professional manner.

•Key Responsibilities (Voice Process):•

1. •Customer Interaction:•

- Handle inbound customer calls, respond to queries, and resolve issues.

- Provide accurate and timely information about products/services.

- Document customer interactions in CRM software.

2. •Issue Resolution:•

- Troubleshoot customer issues and provide effective solutions.

- Escalate complex issues to senior team members or specialized teams.

- Follow up with customers to ensure issue resolution.

3. •Customer Relationship Management:•

- Build strong relationships with customers through excellent service.

- Identify customer needs and provide personalized support.

- Enhance customer satisfaction and loyalty.

•Key Responsibilities (Non-Voice Process):•

1. •Email/Chat Support:•

- Respond to customer emails, chats, or messages in a timely manner.

- Provide accurate and detailed information about products/services.

- Resolve customer queries and concerns via email/chat.

2. •Ticket Management:•

- Manage and resolve customer tickets efficiently.

- Prioritize and categorize tickets based on urgency and importance.

- Ensure timely resolution of customer issues.

3. •Data Management:•

- Update customer information and interaction history in CRM software.

- Maintain accurate records of customer interactions.

- Analyze customer data to identify trends and insights.

•Requirements:•

- Bachelor’s degree in any discipline.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle multiple customer interactions.

- Strong problem-solving and analytical skills.

- Familiarity with CRM software and customer support tools.

- For voice process, good spoken English skills and ability to work in shifts.

•What We Offer:•

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and dynamic work environment.

- Training and support to enhance customer support skills.

If you're passionate about delivering exceptional customer service and want to join a dynamic team, we'd love to hear from you!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 7 Voice & Non-Voice Customer Support Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.