International Customer Support Executive

25,000 - 38,000 /month

Tech Mahindra

Yerwada, Pune

6 - 48 months Experience in Customer Support / TeleCaller

Replies in 24hrs

99 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

New Zealand InternationalVoice Process ( WFO)

Responsibilities and Duties

Provide customer support via phone calls for international customers, in English

languages.

Resolving customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up.

Utilize computing and technical expertise to respond to customer inquiries.

Regularly review customer feedback and take measures to improve customer service.

Inform customers on the steps to follow to exploit services of the company.

Job Brief

Handle customer’s problems, enquires, and complaints in a professional and timely

manner.

Provide support to customers in multiple languages via phone, email, or chat.

Recognize and refer potential complaints that require support from supervisors.

Ensure that customer queries are addressed in a timely and accurate manner.

Regularly update customer database with accurate information.

Qualification and Experience

Any Graduate Fresher.

12th pass with at least 6 months of experience in BPO (customer service).

Shift and Allowances

5 Days working, 2 days’ rotational week off- US rotational Graveyard shifts, split week

off.

9.5 Hours shift (including 1 hr break).

Both side cab service if address is covered in our transport boundary (500 INR Per

Month from salary, 200 INR Professional Tax from salary)

Age Limit – 40 Yrs old max

6:30AM

Offered CTC

U1 Fresher to 6 month 4LPA

U1 Experience ( 12 mths to 17 mths)

4.5LPA U2 Experience ( 18 mths and above)

5 LPA

Work Location; Commerzone IT Park, Yerwada, Pune

Interview Round

HR Round

OPS Round

Pearson Voice Versant ( Score 60)

Work Location

Commerzone IT Park, Yerwada, Pune.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this International Customer Support Executive job

Who is eligible to apply for this International Customer Support Executive job at Tech Mahindra?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, International Calling for this International Customer Support Executive job offered by Tech Mahindra.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹38,000 per month in this International Customer Support Executive position.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Yerwada, Pune.
How many vacancies are there for this International Customer Support Executive job?
Ans : There are 99 vacancies for this International Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Customer Support Executive, you will work on skills like Computer Knowledge, International Calling.
What is the job location for this position?
Ans : The job location for this International Customer Support Executive position is Yerwada, Pune.
Who is the right fit for this International Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling with 1-4 years of experience is the right fit for this International Customer Support Executive job.
What makes this International Customer Support Executive job a good opportunity?
Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹38,000 per month. This is a Full Time job and has 99 openings.