International Customer Support Executive

15,000 - 20,000 /month

Intivion Technologies

Andheri (East), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

Males Only

5 days working | Night Shift

Job Description

Job Title: International Customer Support Executive

Location: Mumbai

Working Days: 5 Days a Week

Shift: Rotational (Shift changes every month)

Shift Timings (Monthly Rotational):

10:00 AM – 7:00 PM
1:00 PM – 10:00 PM
11:00 PM – 8:00 AM

Job Overview:

We are seeking a proactive and customer-focused International Customer Support Executive to manage global client interactions across voice, email, and chat channels. The ideal candidate should have excellent communication skills, a solution-oriented approach, and flexibility to work in rotational shifts that change every month.

Key Responsibilities:

Handle inbound and outbound international customer queries via phone, email, and live chat.
Provide accurate information about products and services.
Resolve customer concerns promptly while maintaining high service standards.
Escalate complex issues to relevant teams when required.
Maintain detailed records of customer interactions in CRM systems.
Adhere to SLAs, response timelines, and quality benchmarks.
Build strong relationships with international clients through professional communication.

Requirements:

Graduate in any discipline.
1–2 years of experience in international customer support (preferred).
Excellent verbal and written English communication skills.
Experience handling US/UK/APAC clients is an advantage.
Comfortable working in rotational shifts (including night shifts) with monthly shift changes.
Basic knowledge of CRM tools and MS Office.
Strong problem-solving and multitasking abilities.

Preferred Skills:

Experience in BPO / KPO / IT / Fintech / Forex support is an added advantage.
Ability to work under pressure and meet performance targets.
Strong customer-centric mindset.

What We Offer:

5-day working week
Competitive salary package
Growth-oriented work environment
Professional and supportive team culture

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International Customer Support Executive job

What is the eligibility criteria to apply for this International Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this International Customer Support Executive job?
Ans: This International Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this International Customer Support Executive job?
Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Intivion Technologies.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Customer Support Executive role?
Ans: There is an immediate opening of 5 International Customer Support Executive at Intivion Technologies
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Customer Support Executive job?
Ans: This International Customer Support Executive job has Night Shift.