International Customer Support Executive | International Voice Process
Job Role
We are hiring experienced professionals for International Customer Support roles with leading multinational organizations across Bangalore.
Experience
- 6 months to 3 years of experience in an International Voice Process (mandatory).
- Prior experience in International Customer Support, Customer Service, Customer Care, or Technical Customer Support will be an added advantage.
Qualification
- 12th Pass / PUC / Undergraduate / Graduate
- Original educational documents may be required for select openings.
Salary
- ₹24,000 – ₹50,000 per month
- Up to 40% salary hike on current CTC (as per company policy).
- Additional performance incentives for eligible roles.
Work Location
📍 East & Central Bangalore (Multiple Locations)
Shift
- US / UK / Rotational Shifts
Working Days
- 5 Days Working
- 2 Rotational Week Offs
Cab Facility
- Transportation provided as per company policy.
Key Responsibilities
- Handle inbound customer interactions through voice support while delivering exceptional customer service.
- Resolve customer queries efficiently with a strong focus on first-call resolution and customer satisfaction.
- Maintain high standards of communication, quality, and compliance.
- Accurately document customer interactions using internal systems.
- Collaborate with internal teams to ensure timely issue resolution.
- Meet individual and team performance metrics, including productivity, quality, and customer satisfaction.
Candidate Requirements
- 6 months to 3 years of International Voice Process experience.
- Excellent verbal communication skills in English with a neutral accent.
- Strong customer service, listening, and problem-solving abilities.
- Basic computer proficiency and ability to work with multiple applications.
- Willingness to work in US/UK or rotational shifts.
- Immediate joiners and candidates serving short notice periods will be preferred.
Preferred Skills
- International Voice Process
- Customer Support
- Customer Service
- Customer Care
- Inbound Voice
- Call Handling
- Problem Solving
- Active Listening
- Relationship Management
- CRM Tools
- English Communication
Why Join Us?
- Competitive salary package with attractive incentives.
- Career opportunities with leading multinational organizations.
- Structured training and continuous learning.
- Fast-track career growth and internal progression.
- Professional and collaborative work environment.
Apply today and take the next step in your international customer support career with exciting opportunities across leading global organizations.