A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 35,000 /month
Igt Solutions
Block A, Sector 12 Gurugram, Gurgaon
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Job Title: Customer Service Associate – International Chat
Company/Process: United Airlines
Location: Gurgaon
Process: International Chat
Experience: Minimum 6 months of International Chat experience
Qualification: UG / Graduate
Salary: Up to ₹40,000 per month
Job Description
We are hiring Customer Service Associates for the United Airlines International Chat Process in Gurgaon. The candidate will be responsible for assisting international customers through live chat, resolving queries, providing accurate information, and ensuring a high-quality customer experience.
Key Responsibilities
- Handle customer queries through international live chat.
- Provide professional, accurate, and timely responses.
- Understand customer concerns and provide appropriate solutions.
- Maintain proper chat etiquette and customer service standards.
- Demonstrate excellent grammar, vocabulary, sentence construction, and comprehension.
- Maintain a typing speed of 40 WPM with high accuracy.
- Work effectively in rotational shifts, including night shifts.
Candidate Requirements
- Minimum 6 months of International Chat experience is mandatory.
- UG / Graduate qualification.
- Excellent C1-level written English.
- Strong communication, grammar, and comprehension skills.
- Good customer handling and problem-solving abilities.
- Typing speed of 40 WPM with at least 85–90% accuracy.
- Comfortable handling international customers through live chat.
- Willingness to work in rotational shifts.
