A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 33,000 /month
Jobkarro.com
Sector 30 Gurgaon, Gurgaon
6+ months Experience in Customer Support / TeleCaller
Full Time
We are looking for a international customer support- travel to join our team.
Job Responsibilities
Handle customer queries related to international flight and Hotel bookings, cancellations, rescheduling, and refunds.
Assist customers with travel itineraries, ticketing, baggage policies, and airline-related queries.
Provide support for hotel bookings, travel changes, and other travel-related services.
Coordinate with airlines, travel partners, and internal teams for issue resolution.
Handle customer complaints and escalations professionally.
Provide timely updates and ensure a smooth customer experience.
Maintain customer records and meet defined service KPIs.
Required Skills
Excellent verbal and written English communication skills.
Knowledge of international travel processes and airline operations.
Familiarity with GDS tools such as Amadeus, Sabre, or Galileo is preferred.
Strong customer handling and problem-solving abilities.
Good email writing and coordination skills.
Willingness to work in rotational shifts.
