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International Customer Support Executive

salary 20,000 - 30,000 /month
company-logo
job companyGlobal Edge
job location Thane West, Thane
job experience6 - 12 months Experience in Customer Support / TeleCaller
30 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: Software & IT Services
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Rotational Shift

Job Description

Yoummday GmbH – 24×7 International Inbound Customer Service

Client: Yoummday GmbH

Process: International Inbound Customer Service

Employment: Full-Time

Location: Thane

Shifts: 24×7 Rotational

Job Description:

We are hiring Customer Service Advisors for Yoummday GmbH’s international 24×7 inbound customer service campaign. The role involves handling inbound customer interactions, resolving queries professionally, maintaining service quality, and achieving defined productivity, quality and customer-service KPIs while following client SOPs, security and compliance requirements.

Shift Timings (IST):

- Morning: 6:00 AM – 2:00 PM

- Afternoon/Evening: 2:00 PM – 10:00 PM

- Night: 10:00 PM – 6:00 AM

Salary Brackets:

- Customer Service Advisor: ₹30,000/month

Key Requirements:

- Excellent English communication and customer-handling skills

- Basic computer and typing skills

- Flexibility to work rotational shifts, including night shifts

- Strong problem-solving and communication abilities

- International BPO Inbound/customer-service experience preferred

- Ability to meet defined KPIs and follow SOPs

- Commitment to client confidentiality, security and compliance standards

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Customer Support Executive job

  1. What skills and experience do you need for this International Customer Support Executive job?
    Ans : To apply for this International Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this International Customer Support Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This International Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
  5. How many vacancies are there for this International Customer Support Executive job?
    Ans : There are 30 vacancies for this International Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this International Customer Support Executive job?
    Ans : As a International Customer Support Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this International Customer Support Executive position is Thane West, Mumbai.
  9. Who is the right fit for this International Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-1 years of experience is the right fit for this International Customer Support Executive job.
  10. What makes this International Customer Support Executive job a good opportunity?
    Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 30 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

International Calling, Query Resolution, Computer Knowledge, CRM, SERVICE REQUEST MANAGEMENT, Dialer, Fluent communication

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 30000

English Proficiency

Yes

Contact Person

MATEENMALIK

Interview Address

Global Edge Office No 105 Purn Shanti Height Khar, Thane West, Mumbai
Posted 10+ days ago
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