International Customer Support Executive

16,000 - 21,000 /month*

Cybertoss Private Limited

Serampore, Kolkata

₹3,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Graduate and above

Males Only

5 days working | Night Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a International Customer Support Executive to join our team at Cybertoss Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to IT Services. The role offers ₹16000 - ₹21000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Customer Support Executive job

What skills and experience do you need for this International Customer Support Executive job?
Ans : To apply for this International Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What salary is offered for this International Customer Support Executive job?
Ans : The salary for this International Customer Support Executive job ranges between ₹16,000-₹21,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Serampore, Kolkata.
How many vacancies are there for this International Customer Support Executive job?
Ans : There are 2 vacancies for this International Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-1 years of experience are eligible to apply for this International Customer Support Executive role. Only male candidates are eligible.
What does the role of International Customer Support Executive involve?
Ans : As a International Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Support Executive position is Serampore, Kolkata.
Who is the right fit for this International Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this International Customer Support Executive job.
What makes this International Customer Support Executive job a good opportunity?
Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹21,000 per month. This is a Full Time job and has 2 openings.