International Customer Representative

Role Overview

We are hiring experienced candidates for international voice and chat support. You will handle customer queries, provide accurate resolutions, and ensure a seamless support experience across voice and chat channels.

Compensation & Benefits

• Performance Bonus: Up to ₹2,000/month

• Travel Allowance: ₹1,400/month

• Cab Facility: Provided for night shifts

Roles & Responsibilities

• Handle inbound and outbound international customer calls and chats professionally.

• Provide accurate information, resolve queries, and deliver effective solutions within defined timelines.

• Ensure a high level of customer satisfaction by maintaining quality standards.

• Document and update all customer interactions in internal systems.

• Escalate complex issues to higher levels as per process guidelines.

• Adhere to compliance, process policies, and service-level agreements (SLAs).

• Contribute to team performance by meeting individual KPIs and targets.

Requirements

• Education: Graduate in any stream

• Experience: Minimum 1 year in BPO/Customer Support – International Voice Process

• Communication Skills: Excellent spoken and written English

Interview Process

1. HR Screening – Voice, Grammar, and Accent evaluation

2. Functional Round – Mock call/chat assessment

3. AMCAT Test – Minimum qualifying score: 62/69

4. Final Operations Round – Process evaluation

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., UPSKILL ACADEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 80 International Customer Representative at UPSKILL ACADEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.