International Customer Representative

15,000 - 17,000 /month

Tiara Consultancy Services

Marol, Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

25 Openings

Full Time

Industry Type: Telecom / ISP

12th Pass and above

All genders

5 days working | Night Shift

Answer Incoming patients phone calls and take appropriate action for each call.

Outbound calls to get Coordination of Benefits from patient.

Maintain Customer Satisfaction ratings based on explicit criteria set forth by the company.

Essential duties & responsibilities

To receive Inbound calls and provide Customer Service to the best of Ones abilities.

Identifying patient’s needs, clarifying information, research every issue and providing solutions.

Managing large amounts of Inbound and Outbound calls in a timely manner.

Meet personal/team qualitative and quantitative targets.

Key success measures

Adherence to Schedule.

Customer Satisfaction Survey.

First Response Time (FRT).

Average Talk Time.

Call Quality.

Skills & Experience

Excellent oral and written communication.

Strong interpersonal skills for both internal and external interactions.

Proven ability to manage and prioritize tasks effectively.

Detail-oriented with strong documentation habits.

Ability to work independently and as part of a team.

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

What is the eligibility criteria to apply for this International Customer Representative job?
Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this International Customer Representative job?
Ans: This International Customer Representative job will have 5 working days.
Are there any charges applicable while applying or joining this International Customer Representative job?
Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Tiara Consultancy Services.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Customer Representative role?
Ans: There is an immediate opening of 25 International Customer Representative at Tiara Consultancy Services
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Customer Representative job?
Ans: This International Customer Representative job has Night Shift.