International Customer Representative

35,000 - 38,000 /month

Teleperformance

Malad (West), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Aadhar Card

Job Description

Job Title: Customer Service Executive

Location: Mumbai – Malad (Main Office)

Company: Teleperformance India

Job Summary:

We are hiring dynamic and customer-focused individuals for the role of Customer Service Executive for a Payment Gateway process. The candidate will be responsible for handling customer queries and providing effective resolutions while ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound/outbound customer interactions via calls

Resolve customer queries related to payment gateway services

Provide accurate information and ensure timely resolution

Maintain quality standards and adhere to process guidelines

Achieve individual and team performance targets

Eligibility Criteria:

Education: Graduate/Undergraduate

Experience: Minimum 6 months in customer service/BPO

Language Skills: Excellent verbal communication in English

Typing Speed: Minimum 25 WPM with 90% accuracy

Work Details:

Working Days: 5 days working

Week Offs: 2 rotational week-offs

Shift: US Shift (9 hours rotational)

Selection Process:

1. HR Round

2. SHL Bundle Test & Typing Test

3. Rec Operations Round

4. Operations Round

Compensation:35,000-38,000

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International Customer Representative job

What are the eligibility criteria for this International Customer Representative job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like International Calling, Query Resolution for this International Customer Representative job offered by Teleperformance in Malad (West), Mumbai.
What salary is offered for this International Customer Representative job?
Ans : The salary for this International Customer Representative job ranges between ₹35,000-₹38,000 per month.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
What does the role of International Customer Representative involve?
Ans : As a International Customer Representative, your work will involve skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This International Customer Representative job is located in Malad (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution along with 1-2 years of experience is ideal for this International Customer Representative job.
Why should you apply for this International Customer Representative job?
Ans : This International Customer Representative job offers a salary between ₹35,000-₹38,000 per month. This is a Full Time opportunity and has 20 openings available.