International Customer Representative

Job Description – French Voice Travel Support Executive

We are hiring skilled French-speaking voice support professionals for an international travel support role based at the Thane (Work From Office) location. This role involves assisting global customers over voice for travel-related queries while delivering high-quality service in both French and English.

Key Responsibilities:

• Handle inbound and outbound voice interactions in French for travel-related support

• Assist customers with bookings, modifications, cancellations, and general travel inquiries

• Ensure accurate documentation of customer interactions and resolutions

• Maintain service quality, productivity, and compliance with process guidelines

• Deliver a professional customer experience while meeting communication and quality benchmarks

Eligibility & Skills:

• Qualification: HSC with minimum 6 months experience or Graduate freshers eligible

• French language proficiency: B2 to C2 (mandatory)

• English communication: C3 to C2 level required

• Strong verbal communication and customer-handling skills

• Ability to work in a 24×7 rotational shift environment

Interview & Assessment Process:

• Interview rounds include HR → French AMCAT → Operations → French Language Round

• French AMCAT score of 60 or above is mandatory and must be completed before the Operations round

• Piplette and client rounds are not applicable

Work & Shift Details:

• Location: Thane (Work From Office)

• Shifts: 24×7 rotational shifts

• Week-offs: 2 rotational week-offs

• Joining: Immediate joining preferred

• Sourcing: Candidates can be sourced Pan-India (subject to transport feasibility)

• Transport: Strict adherence to Thane IBU transport boundaries

• Salary: Up to ₹9 LPA (based on profile and eligibility)

This role is ideal for candidates looking to build or grow a career in international travel support while utilizing strong French language skills in a global customer environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.