International Customer Representative

21,000 - 29,000 /month

Mars Consultancy Firm

Ghodbunder Road, Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

*Job Title: Customer Service Executive – Australian Telecom Process*

*Location*: Thane

*Process*: International Voice – Inbound Customer Service

*Shift*: Night Shift / Graveyard Shift

*Role Overview*

We are hiring for an Inbound Customer Service role for an Australian Telecom process. You will handle calls from Australian customers, resolve their queries, assist with billing, plans, and technical issues, and ensure high customer satisfaction.

*Key Responsibilities*

- Attend inbound calls from Australian customers and provide accurate information

- Resolve customer queries related to telecom services, billing, plans, and connectivity

- Maintain call quality, resolution rate, and customer satisfaction scores

- Follow process guidelines and ensure first call resolution where possible

- Document call details and update CRM tools accurately

*Requirements*

- *Education*: Minimum HSC passed. Graduates can also apply

- *Experience*: Freshers welcome. Candidates with 6+ months BPO/voice experience preferred

- *Skills*: Excellent English communication and listening skills. Neutral accent preferred

- Must be comfortable working in night/graveyard shifts

- Willing to work 5 days a week with 2 rotational week offs

*Salary & Benefits*

- *For Freshers*: Up to ₹22,000 in-hand per month

- *For Experienced (6+ months)*: Up to ₹29,000 in-hand per month

- One-way transport provided

- 2 rotational week offs

*How to Apply*

Interested candidates can walk in or share their resume. Immediate joiners preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this International Customer Representative job

Can freshers or experienced candidates apply for this International Customer Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this International Customer Representative role.
What is the salary and job type for this role?
Ans : The salary for this International Customer Representative job ranges between ₹21,000-₹29,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghodbunder Road, Mumbai.
How many vacancies are there for this International Customer Representative job?
Ans : There are 50 vacancies for this International Customer Representative role.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
What are the key responsibilities of this International Customer Representative job?
Ans : As a International Customer Representative, key responsibilities include skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Representative position is Ghodbunder Road, Mumbai.
Who is the right fit for this International Customer Representative job?
Ans : A candidate having skills like International Calling, Query Resolution with 0-1 years of experience is the right fit for this International Customer Representative job.
What makes this International Customer Representative job a good opportunity?
Ans : This International Customer Representative job is a good opportunity as it offers a salary between ₹21,000-₹29,000 per month. This is a Full Time job and has 50 openings.