International Customer Representative

JD
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self-service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

• Good technical aptitude with an ability to learn quickly

• Excellent verbal and written communication skills Experience Profile

• Prior international BPO work experience preferred

• Fresher’s acceptable

Personal Attributes

• Able to work on a flexible basis as determined by the business needs

• Ability to work under pressure

• Team worker

• Positive Attitude

• Quick Learner

• Punctual and Disciplined

• Good Communication skills

• Customer Focussed

• Results driven

• High standards of Integrity

• Attention to detail]

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., JOULES TO WATTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 99 International Customer Representative at JOULES TO WATTS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.