International Customer Representative

Position: Senior Customer Support Associate (Sr. CSA)
No. of Positions: 1
Process: Blended (50% Voice & 50% Chat/Email)
Work Mode: On-site (Work from Office)
Location: Rabale MIDC, Rabale, Navi Mumbai
Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off

Company is a leading provider of 24/7 live chat technical support for B2B SaaS companies. With headquarters in Chandler, Arizona, and operations in Navi Mumbai, India, we specialize in delivering high-quality, dedicated support teams that seamlessly integrate with our clients’ operations. Our mission is to enhance customer satisfaction and operational efficiency through scalable and cost-effective solutions.

About the Role:
As a Senior Customer Support Associate, you will be the first point of contact for our global customers, handling both voice and non-voice interactions. You will resolve technical and non-technical issues, manage escalations, and ensure customer satisfaction through professional and empathetic communication.

Required Candidate Profile:

• Minimum 2 years’ experience in International BPO (Voice & Chat – Technical/Customer Support).

• Excellent spoken and written English (neutral accent).

• Strong analytical, troubleshooting, and multitasking skills.

• Flexible to work in rotational shifts and week offs.

• Immediate joiners preferred.

• Work Mode: Work from Office (WFO). (No transport facility – self-commute required.)

Key Responsibilities:

• Provide first-contact resolution for customer queries (voice, chat, email).

• Handle escalations, grievances, and complex cases with professionalism.

• Ensure SLA adherence and maintain quality standards.

• Engage with customers proactively to deliver service excellence.

• Collaborate with higher support levels where required.

Interview Structure:

• HR Round

• Chat Round

• Operations Round

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be All Education levels and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹60000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., IT COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 2 International Customer Representative at IT COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.