International BPO Executive

Company – ICAN BPO PVT LTD.

Excellent verbal English communication skills.

Minimum Qualification needed HSC passed.

Min. experience of 6 months in international BPO Customer service.

Candidates must be comfortable to work in night shifts

Willingness to work for customer service campaigns.

Age Criteria – 18 to 38.

Salary + 3k Travelling allowance.

Job Description:

We are seeking a dedicated Customer Support Executive with experience in international voice process within the healthcare domain. The candidate will be responsible for handling inbound and outbound calls from international clients/patients, resolving queries.

Key Responsibilities:

Handle customer inquiries regarding medical billing, insurance claims, appointments, prescriptions, and account status.

Provide accurate information related to healthcare products, services, and insurance processes.

Resolve customer complaints efficiently with a focus on first call resolution

Document all interactions in the CRM/ticketing system accurately.

Work closely with internal teams to escalate and follow up on critical issues.

Meet defined KPIs including call quality, AHT, CSAT, and issue resolution rates.

Required Skills:

Excellent communication skills in English (verbal and written).

Experience in US healthcare process, including RCM, medical billing, insurance verification, or claims processing.

Strong problem-solving and interpersonal skills.

Willingness to work in night shifts or rotational shifts.

Knowledge of healthcare terminologies .

Familiarity with US healthcare compliance policies.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.