International BPO Executive

Job Description – International Customer Service (Airoli)

Role: International Customer Service Executive

Location: Airoli, Navi Mumbai

Responsibilities:

Handle inbound and outbound calls, emails, or chat from international clients.

Assist customers with queries related to products, services, billing, or technical issues.

Provide accurate information and resolve complaints within defined SLAs.

Ensure excellent customer satisfaction by maintaining a professional and empathetic approach.

Update and maintain customer records in CRM systems.

Coordinate with internal departments for escalations or complex issue resolution.

Meet daily/weekly KPIs like call quality, average handling time, and customer satisfaction scores.

Requirements:

Graduate / HSC with minimum 1 year of BPO/customer service experience (preferably international process).

Excellent communication skills in English (spoken & written).

Ability to work in night shifts / rotational shifts (depending on process).

Good problem-solving, listening, and interpersonal skills.

Basic computer knowledge and typing speed.

Perks & Benefits:

Competitive salary + performance incentives.

Night shift allowance.

Transport facility (pick-up & drop).

Health insurance & employee wellness programs.

Opportunities for career growth and skill development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., CAREERGATE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 80 International BPO Executive at CAREERGATE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.