A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
16,000 - 28,000 /month
Bernad Consultancy Service Private Limited
Bhayander (West), Mumbai
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a International Customer Care Execuive to join our team Top Leading BPO. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers 19,000 to 28,000 In Hand and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is HSC and 1 year Expereience . You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 Working Days week during the Night shift.
High Demand
