International BPO Executive

Job Title: Customer Support Executive (International Voice Process)

Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore
Reporting To: Team Manager
Work Timings: US Shifts
Education Requirement: Minimum 10+2
Experience: Open to Freshers & Experienced Candidates

Position Overview

As a Customer Experience Agent (CEA), you will serve as the first point of contact for customers, providing accurate information, assistance, and resolutions related to products and services.
Your goal will be to ensure high levels of customer satisfaction through effective communication, empathy, and problem-solving — primarily over voice (phone) support.

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Resolve customer queries and complaints efficiently

• Provide information on product features, benefits, pricing, and policies

• Process orders, billing, payments, and returns

• Update and maintain accurate customer records in CRM systems

• Escalate unresolved or complex issues to senior teams

• Ensure all customer interactions are handled with courtesy and professionalism

• Collaborate with internal departments to ensure service excellence

Key Skills & Competencies

• Excellent spoken English (neutral accent preferred)

• Strong listening and comprehension skills

• Problem-solving and analytical thinking

• Empathy, patience, and a customer-first attitude

• Adaptability and willingness to work in rotational US shifts

• Basic computer proficiency and multitasking ability

• Team collaboration and accountability

Additional Perks:

• Night Shift Allowance: ₹200/day (applicable if clocked in between 12:00 AM – 6:00 AM for a minimum of 2 hours)

• Variable Pay

• One-way cab facility (available between 8:00 PM and 8:00 AM)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., Alorica.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 99 International BPO Executive at Alorica
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.