Inbound Outbound BPO Customer Care Executive Voice Process

17,000 - 30,000 /month

Moil Education

Sector 30 Gurgaon, Gurgaon

0 - 6+ years Experience in Customer Support / TeleCaller

89 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Malayalam, Tamil

12th Pass and above

All genders

6 days working | Flexible Shift

Job Description

We are looking for a Inbound Outbound BPO Customer Care Executive Voice Process to join our team at Moil Education. The role offers ₹17000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Inbound Outbound BPO Customer Care Executive Voice Process job

Can freshers or experienced candidates apply for this Inbound Outbound BPO Customer Care Executive Voice Process role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Inbound Outbound BPO Customer Care Executive Voice Process role.
What salary is offered for this Inbound Outbound BPO Customer Care Executive Voice Process job?
Ans : The salary for this Inbound Outbound BPO Customer Care Executive Voice Process job ranges between ₹17,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Inbound Outbound BPO Customer Care Executive Voice Process job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 30 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 89 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Inbound Outbound BPO Customer Care Executive Voice Process job is open for both male and female candidates.
Where is this job located?
Ans : This Inbound Outbound BPO Customer Care Executive Voice Process job is located in Sector 30 Gurgaon, Gurgaon.
Why should you apply for this Inbound Outbound BPO Customer Care Executive Voice Process job?
Ans : This Inbound Outbound BPO Customer Care Executive Voice Process job offers a salary between ₹17,000-₹30,000 per month. This is a Full Time opportunity and has 89 openings available.