Inbound Customer Service

11,000 - 15,000 /month

Sd Infosoft Solutions

Virar West, Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Inbound Customer Service to join our team . The role offers ₹11000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Inbound Customer Service job

What skills and experience do you need for this Inbound Customer Service job?
Ans : To apply for this Inbound Customer Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Inbound Customer Service job ranges between ₹11,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Inbound Customer Service job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Virar West, Mumbai.
How many vacancies are there for this Inbound Customer Service job?
Ans : There are 10 vacancies for this Inbound Customer Service role.
Is this job open for all genders?
Ans : Yes, this Inbound Customer Service job is open for both male and female candidates.
What are the key responsibilities of this Inbound Customer Service job?
Ans : As a Inbound Customer Service, key responsibilities include skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Inbound Customer Service position is Virar West, Mumbai.
Who is the right fit for this Inbound Customer Service job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Inbound Customer Service job.
What makes this Inbound Customer Service job a good opportunity?
Ans : This Inbound Customer Service job is a good opportunity as it offers a salary between ₹11,000-₹15,000 per month. This is a Full Time job and has 10 openings.