Job Title: BPO Executive (Voice / Non-Voice / Sales / Semi-Sales / Customer Support)
Location: Bidhannagar, Kolkata (Salt Lake Sector 5 / Newtown)
Salary: ₹11,000 – ₹15,000 CTC per month
Employment Type: Full-time | Rotational Shifts
Eligibility Criteria
Minimum education: 12th pass
Languages: Hindi, Bengali, and English (mandatory)
Freshers and experienced candidates are welcome
Job Overview
- We are seeking enthusiastic and customer-focused individuals to join our BPO operations across various processes including Voice, Non-Voice, Sales, Semi-Sales, and Customer Support. The role requires strong communication skills, the ability to resolve queries effectively, and a professional, customer-friendly attitude.
Key Responsibilities
- Handle inbound and outbound calls or chats as per process requirements
- Address and resolve customer queries promptly and accurately
- Promote products and services in Sales & Semi-Sales processes
- Maintain accurate records of calls, chats, and customer interactions
- Update internal systems and databases with relevant information
- Work in rotational shifts as per business requirements
Benefits
- Competitive salary with performance-based incentives
- Comprehensive training provided for freshers
- Career growth and internal promotion opportunities