Helpdesk Executive (Office)

Location: Watch Your Health Head office, Thane- Wagle Estate.

Employment Type: Full-time

About our company:

Watch Your Health (WYH) is a prominent Health-Tech provider in the Indian healthcare space since 2015, providing High-End B2B customized wellness solutions to insurance companies, Pharma companies, Hospitals and Path Labs. We are partners to these companies who reward healthy behaviour & innovatively driving Client Engagement & Digital Wellness of its customers.

All our tech solutions are entitled to patient engagement and patient support. Providing a platform to engage customers, assess and mitigate health risks, save costs by digitizing various functions through enterprise level SAAS.

We are looking for motivated helpdesk support to join our team for the appointment generation process. The role involves reaching out to ex-patients of a renowned hospital and persuading them to revisit their healthcare needs.

Key Responsibilities:

• Make outbound calls to ex-patients from the provided database.

• Educate them about the hospital’s services and encourage revisits.

• Build rapport with patients and address any queries.

• Maintain call records and follow up as needed.

• Achieve daily/weekly appointment targets.

Requirements:

• Graduate in any field.

• Fluency in Marathi & Hindi is a must.

• Experience in tele-calling /customer service is preferred, but freshers are welcome.

• Good communication and persuasion skills.

• Comfortable working from the Thane office.

• Immediate joiners preferred.

Shift Timings:

9:30 AM – 6:30 PM

Working Days:

Monday to Saturday (First 2 Saturdays – Half day working)

Sunday is a fixed weekly off

Benefits:

• Fixed salary + performance-based incentives.

• Growth opportunities within the company.

• Supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹19000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., WATCH YOUR HEALTH.COM (I) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 1 Helpdesk Executive (Office) at WATCH YOUR HEALTH.COM (I) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has Day Shift.