Helpdesk Executive (Office)

5,000 - 10,000 /month

Sprv Infosys

Work from home

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Work From Home

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

All Education levels

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title : Helpdesk Executive/ Call Coordinator

Job Location : WFH

Job Type : Full-Time

Total Positions : 2

Working Days : Monday to Saturday

Working Hours : 9:00 am to 7:00 pm

Job Description :

1. Call Coordinator is a single point of contact for customer support and incident requests.

2. Coordinating with Customers, Engineers & Vendors via Call & E-mails.

3. Enrouting tasks/ jobs/ requests/ incidents to engineers and vendor’s according to the nature of the calls.

4. Keep updating customers about the status of requests/ incidents over Call & E-mail till closure.

5. Maintaining & updating proper records of the all task/ jobs/ request/ incidents in MS Excel.

6. Following Escalation Matrix as per the status of task/ jobs/ request/ incidents as per requirement.

7. Preparing Daily/ Weekly/ Monthly MIS Reports

Education & Experience :

1. Academic Qualification : Graduate

2. Experience Required : 6 Months to 2 Years (Call Coordination & Vendor Management)

3. Communication Required : English (Written & Verbal), Hindi

4. Salary Offered : Per Month upto Rs. 10,000/- + Mobile Reimbursement

5. Joining : Immediate

Note : Candidates must have their own Laptop/ Desktop and Mobile Phone, company will provide Official SIM Card & Monthly Recharge.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Helpdesk Executive (Office) job

What skills and experience do you need for this Helpdesk Executive (Office) job?
Ans : To apply for this Helpdesk Executive (Office) job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Helpdesk Executive (Office) job?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹5,000-₹10,000 per month.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Helpdesk Executive (Office) job?
Ans : There are 2 vacancies for this Helpdesk Executive (Office) role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 0-2 years of experience are eligible to apply for this Helpdesk Executive (Office) role. Only female candidates are eligible.
What does the role of Helpdesk Executive (Office) involve?
Ans : As a Helpdesk Executive (Office), your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Helpdesk Executive (Office) position is Andheri (East), Mumbai.
Who is the right fit for this Helpdesk Executive (Office) job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 0-2 years of experience is the right fit for this Helpdesk Executive (Office) job.
What makes this Helpdesk Executive (Office) job a good opportunity?
Ans : This Helpdesk Executive (Office) job is a good opportunity as it offers a salary between ₹5,000-₹10,000 per month. This is a Full Time job and has 2 openings.