Helpdesk Executive (Office)

15,000 - 20,000 /month

Inwinteck Private Limited

Thane West, Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

12th Pass and above

Females Only

5 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Helpdesk Executive (Office) to join our team at Inwinteck Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹15,000 - ₹20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Helpdesk Executive (Office) job

Can freshers or experienced candidates apply for this Helpdesk Executive (Office) role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Helpdesk Executive (Office) role.
What salary is offered for this Helpdesk Executive (Office) job?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Helpdesk Executive (Office) job?
Ans : There are 5 vacancies for this Helpdesk Executive (Office) role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-1 years of experience are eligible to apply for this Helpdesk Executive (Office) role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Helpdesk Executive (Office) position is Thane West, Mumbai.
What makes this Helpdesk Executive (Office) job a good opportunity?
Ans : This Helpdesk Executive (Office) job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 5 openings.