A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
5,000 - 20,000 /month
Hrta Planning Network Private Limited
Juinagar West, Mumbai
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
We are Hiring!
Opening: juingar(Navi Mumbai)
Lang: Tamil(preferable),Malayalam(preferable),English (fluent), Hindi, and any local language
Department: Customer Support Executive/Help Desk
Location: Juinagar
Qualification: 10th or Above
Work Mode: Work from Office
Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.
Key Responsibilities: Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.
Handle inbound calls, emails, or chats to log customer complaints or queries.
Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.
Guide customers through configuration steps and software updates.
Coordinate with field service engineers for on-site support when required
Preferred Skills: Experience in the banking/payment industry or POS device support.
Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)
