Helpdesk Executive (Office)

15,000 - 25,000 /month

Confidencial

Sevasi, Vadodara

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

International Calling

जॉब हाइलाइट्स

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Rotational Shift

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Job Title: IT Helpdesk Customer Support Executive (Non-Technical)

Experience Required: 1 to 3 Years
Location: Vadodara (Work from Office)

Job Overview:

We are hiring a Customer Support Executive for IT Helpdesk operations who will act as the first point of contact for users. This role is non-technical and focuses on handling calls, logging issues, and coordinating with the internal IT team for resolution.

Key Responsibilities:

Handle inbound and outbound calls related to IT support requests
Log user issues accurately into the ticketing system
Assign and route tickets to the appropriate IT support team
Follow up on open tickets to ensure timely resolution
Keep users informed about the status of their requests
Maintain proper records of calls, issues, and updates
Ensure a smooth and professional customer experience

Required Skills:

Good communication skills (English & Hindi preferred)
Basic computer knowledge (MS Office, email handling, system usage)
Ability to manage multiple tasks and prioritize effectively
Strong coordination and follow-up skills
Customer-focused attitude and problem-handling approach

Preferred Background:

Experience in Customer Support / Call Center / Helpdesk / Coordination roles
Freshers with good communication skills can also be considered

Note:

No technical knowledge (IT infrastructure, networking, hardware/software) is required
This is a coordination and support role, not a technical troubleshooting role

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Helpdesk Executive (Office) job

What are the eligibility criteria for this Helpdesk Executive (Office) job?
Ans : Candidates should have a Graduate and above qualification with 1-6 years of experience and skills like Computer Knowledge, International Calling for this Helpdesk Executive (Office) job offered by Confidencial in Sevasi, Vadodara.
What salary is offered for this Helpdesk Executive (Office) job?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sevasi, Vadodara.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-6 years of experience can apply for this Helpdesk Executive (Office) job. Only female candidates can apply.
What does the role of Helpdesk Executive (Office) involve?
Ans : As a Helpdesk Executive (Office), your work will involve skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Helpdesk Executive (Office) job is located in Sevasi, Vadodara.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 1-6 years of experience is ideal for this Helpdesk Executive (Office) job.
Why should you apply for this Helpdesk Executive (Office) job?
Ans : This Helpdesk Executive (Office) job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.